Shipping policy
Shipping Policy
Last updated: August 2026
Thank you for shopping with Laser Skin & Body. We are committed to getting your products to you safely and as quickly as possible.
Processing & Dispatch
Orders are processed and dispatched from Laser Skin & Body during our regular business hours.
Please allow 1–3 business days for your order to be processed and dispatched. During promotional periods, sales, holidays or other high-volume periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Shipping Times
Estimated delivery times after dispatch are:
- Victoria: approximately 2–5 business days
- Other Australian states: approximately 3–7 business days
- Regional and remote areas: delivery may take longer
Please note that these timeframes are estimates only and are not guaranteed. Delays may occur due to courier services, weather, public holidays, peak periods or circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the size and weight of your order.
From time to time, we may offer free shipping promotions or other delivery offers. Any applicable offer will be displayed on our website or at checkout.
Tracking Your Order
Where tracking is available, your tracking number will be provided via email once your order has been dispatched.
Please allow up to 24–48 hours for tracking information to become active after dispatch.
If your tracking shows that your parcel has been delivered but you have not received it, please check around your property and with household members or neighbours before contacting us.
Incorrect or Incomplete Delivery Information
Please ensure your shipping address and contact details are correct when placing your order.
Laser Skin & Body is not responsible for delays, lost parcels or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping details after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has been processed or dispatched.
Lost, Damaged or Delayed Parcels
If your order has been significantly delayed or appears to be lost in transit, please contact us at laserskinandbody@gmail.com with your order number.
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and damaged products. We will assess the issue and work with you to resolve it.
Once an order has been handed to the courier, delivery timeframes and handling are largely outside of our control. However, we will always do our best to assist with any delivery issues.
Authority to Leave
If you select or authorise an Authority to Leave option with the courier, Laser Skin & Body is not responsible for parcels that are subsequently lost, stolen or damaged after being left at the nominated delivery location.
International Shipping
At this stage, we do not offer international shipping.
If international shipping is available, customers are responsible for any applicable customs duties, taxes, import fees or other charges imposed by the destination country.
Click & Collect
If Click & Collect is offered, you will be notified when your order is ready for collection.
Please wait until you have received your collection confirmation before attending the clinic.
Orders must be collected within 14 days of being notified that they are ready.
Contact Us
If you have any questions about your order or delivery, please contact us:
Laser Skin & Body
Email: laserskinandbody@gmail.com
Phone: 0406 741 077
We are always happy to help.