Refund policy
Returns & Refunds Policy
Last updated: August 2026
At Laser Skin & Body, we want you to be completely happy with your purchase. As we sell professional skincare and beauty products, we have specific conditions around returns and exchanges to ensure the safety, quality and integrity of our products.
Skincare Products
Due to the nature of professional skincare products, we do not accept change-of-mind returns or refunds on skincare products once they have left our clinic.
This is because we cannot verify how a product has been stored, handled or transported once it has left our care. Factors such as heat, sunlight, moisture and incorrect storage can affect the integrity and effectiveness of skincare products.
For this reason, all skincare sales are considered final unless the product is confirmed to be faulty or damaged.
Exchanges & Brand Assistance
If you believe your skincare product is faulty, damaged or has another issue, please contact us as soon as possible.
Where appropriate, we can contact the relevant skincare brand or supplier on your behalf and submit the product for assessment or request an exchange.
Please note that:
- An exchange or replacement is not guaranteed.
- The final decision regarding a faulty product, replacement or credit may be determined by the manufacturer or supplier.
- The product may need to be returned to the brand or supplier for assessment.
- We may request photographs, proof of purchase and details regarding how the product has been stored and used.
- We cannot provide a refund or replacement where the issue is determined to have resulted from incorrect storage, misuse or use contrary to the manufacturer's instructions.
Damaged Products
Please inspect your order as soon as you receive it.
If your product arrives damaged, please contact us within 7 days of receiving your order and provide photographs of the product and packaging.
We will assess the issue and, where appropriate, assist you with contacting the relevant supplier or brand.
Incorrect Products
If you receive an incorrect product, please contact us as soon as possible and before opening or using the product.
We will work with you to arrange the appropriate resolution.
Change of Mind
We do not accept returns or provide refunds for change-of-mind purchases of skincare products.
This includes products that have been purchased incorrectly, are no longer wanted, or are unsuitable where there is no confirmed product fault.
We strongly recommend speaking with our team before purchasing if you are unsure which product is right for you. Our team can assist with product recommendations based on your individual skincare needs.
Products Purchased Online
The same return and exchange conditions apply to products purchased through our Shopify store and products purchased in our clinic.
By placing an order through our online store, you acknowledge and agree to these return conditions.
Refunds
Unfortunately, we cannot accept returns on sale items or gift cards.
Where a refund is approved, it will be processed back to the original payment method used for the purchase.
Please allow your bank or payment provider additional processing time for the funds to appear in your account.
Contact Us
If you have a concern regarding your order or product, please contact us:
Laser Skin & Body
Email: laserskinandbody@gmail.com
Phone: +61 406 741 077